Team TDP's Update on COVID-19
Please note, due to COVID-19 you may experience longer than normal processing and delivery times due to shipping courier delays.
Courier Services are not permitting signatures. As a result, we are experiencing an influx of shipping related issues within the Courier network. We recommend insuring your Order through the purchase of Route Insurance. If a problem were to arise with your order, you would be fully covered. Any Order without Route Insurance will not be replaced unless claims are approved by the Courier. We apologize for any inconvenience this may cause.
Are you still shipping?
Shipments are still processing within our warehouse. Please note we do only have one person working in the warehouse to ensure Social Distancing is occurring. You may experience longer than normal processing times.
Can I pick up orders in person?
We’re taking the threat to the health of all of our team members very seriously. At this time, we have implemented a work from home policy for our team. We will not be allowing any in-person orders to be picked up from our Toronto, ON office until further notice.
How can I track the status of my order?
If you have purchased Route Shipping Insurance, you can visually track your order through their app. Please download the Route App here.
You can also monitor the status of your order by logging into your account right on the Tina Davies website. Once on your account page, you can view the status of your order.
How can I ensure my package arrives safely to me?
We highly recommend insuring your Order through the purchase of Route Insurance. If a problem were to arise with your Order, you will be fully covered. Any Order without Route Insurance will not be replaced unless claims are approved by the Courier. We apologize for any inconvenience this may cause.
Are Couriers requiring signature to release orders?
Currently FedEx and Canada Post are not requiring signatures. We highly recommend adding Route Shipping Insurance to all purchases.
Are there Courier delays or new procedures in place during Covid-19?
Canada Post no longer requires signatures on packages, reduced Post Office hours, offers priority hours to seniors and people who need it most, employees are practicing physical distancing and ask you to do the same. Additionally, they have suspended their 15 day hold period. Please find out more details here.
For more on COVID-19, we encourage you to seek information from reliable sources, such as the CDC and your local public health departments.
- Your Tina Davies Professional Team