COUPON / DISCOUNT CODES

Codes cannot be combined.  All codes are one time-use per customer unless otherwise stated.

SALES / PROMOTIONS

Any purchases made prior to limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday, are not eligible for price adjustment refunds.

TAXES

Taxes will be applied at the time of checkout.  Unfortunately, at this time we are not able to make tax exemptions.

THE COLLECTIVE - USE OF SERVICE

The content from any course on The Collective is solely for your personal and non-commercial use. You may not copy, recreate or share content.

You may not share your account or login credentials with anyone or use another's login details. The name on the account used to purchase a course will match the name on the Certificate of Completion, which is received upon completion of any course on The Collective. There is one certificate of completion issued per customer, per course.  Anyone with suspicious activity on their account will have their course access revoked immediately, without notice or refund.

RETURNS

For the safety of our artist community, all sales are considered final. We take a lot of care to ensure your items arrive sealed and sterilized, and for this reason, we can not accept returns on used products.

To be eligible for a return, your item must be unopened, unused and in the original packaging. We will ask you to send us a picture of the items you are wishing to return along with reason. This will help us ensure that our other artists are receiving our tools in perfect condition.

A valid receipt is required. Returns are accepted within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

If for any reason your Tina Davies order arrives damaged, please visit our DAMAGED SHIPMENTS policy.

To return your product, please reach out on our Contact Us page. If approved you will be provided with return instructions. You will be responsible for return shipping costs. Tracking and insurance are advised, shipping costs are non-refundable.

MACHINE RETURN POLICY

As per the manufacturer, Mast machines are final sale. Return exemptions cannot be made due to cross contamination issues. All machine sales are final. MAST, however, guarantee all of their machines. Each machine comes with a one-year manufacturer’s warranty from the date of purchase. Please see ‘Repairs Policy’ section for more details.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you we have received your returned item. You will be notified by email of the approval or rejection of your return.

If approved, your refund will be processed and will automatically be applied to the credit card or original method of payment. Please allow up to 7 business days for funds to return to your account.

 

THE COLLECTIVE - REFUNDS

We stand behind our products and your satisfaction is very important to us.  

Please reach out on our Contact Us page and state the reason for your refund when you reach out, your feedback is extremely valuable to us and will help us continue to grow and improve our Courses.

Once a refund is issued, Course access will be revoked.  Refunds will automatically be applied to the credit card or original method of payment. Please allow up to 7 business days for funds to return to your account.

MACHINE REPAIRS

All machines come with a one-year manufacturer's warranty from date of purchase. This warranty covers any manufacturer's defect. Proof of purchase is required to claim warranty.


However, the one-year warranty is voided if:

  • Machine shows signs of being dropped
  • Machine shows signs of ink/liquid within the internal body and motor components
  • Machine shows signs of being overlubed
  • Machine shows signs of being tampered with
  • Machine shows signs of internal parts replaced by anyone outside of the machines designated repair team


Non-Warranty Repairs:
MAST
If it has been longer than a year since you purchased your device, MAST offers select parts that you have the option of purchasing to repair your machine. We will arrange to have them sent to your preferred shipping address and you will be responsible for disassembling your machine, replacing the parts, and reassembling. Please contact our Support Team to see if the parts you’re needing are available.

Service turnaround times:
MAST
MAST asks for 30-40 business days from the day they receive your machine for a diagnosis to completion by their technicians.


Step 1
Initiate your Service Request by reaching out on our Contact Us page. You will then be required to fill out a form, all information must be completed to begin the process.

Step 2
Within 2 business days, we will provide you with next steps. Please make sure to securely package your machine. We are not responsible for lost or damaged machines during transit.

Step 3
Ship your package to the repair facility via a shipping method that has tracking capabilities. We highly recommend using UPS or FedEx when shipping within the United States. You will be responsible for return shipping costs. Tracking and insurance is advised. Sorry, shipping costs are non-refundable.

SHIPPING RATES / TIMES

We aim to get your order to you as swiftly as possible. Our products ship from our warehouse located in Toronto, Ontario.  All tracked orders receive a shipping confirmation and tracking number via email.  

Orders $149.99 and below
Shipping quotes and times are automatically generated by the carrier at checkout depending on location.

Orders $150.00 and above
Standard Shipping: Delivery to Major Urban Cities in 1 to 7 business days, delivery to Non-Major Urban Cities in 1 to 11 business days for FREE

ITEM MISSING FROM ORDER

Order is missing item(s)

If you notice you are missing an item from your delivery, please reach out on our Contact Us page within 5 days of delivery. Please include your order number and name of the missing product. 

Received incorrect item(s) in order

Please reach out on our Contact Us page within 5 days of delivery. Please include your order number, a photo and name of the incorrect item received as well as the name of the item you are missing. 

 

DAMAGED SHIPMENTS

Part of order is damaged

A damaged item is considered to be broken product that is fractured, shattered, bent, crushed, leaking.  Evidence of damage is required in the form of photos for quality control purposes.  Damaged items will be replaced/refunded.

 

LOST IN TRANSIT

Customers with Route

Packages presumed to be lost:

Order issues for packages presumed to be lost by the carrier (where the status is not “delivered”) must be filed no sooner than 7 days after the last tracking update and within 30 days from the last checkpoint.

Customers without Route

Packages presumed to be lost:

Order issues for packages presumed to be lost by the carrier are not covered when Route is not purchased. However, Tina Davies Professional can, in some cases, make a one-time exception to issue a replacement (this exception is at the discretion of Tina Davies Professional). Lost packages should be reported no sooner than 21 days after the last tracking update. In the case of an exception being made, all future purchases must have Route purchased in order to be replaced/refunded in the event a shipment becomes lost in transit again.

All machine purchases must have Route to be applicable for a replacement/refund. Any machine purchases without Route will not be replaced. There are no exceptions to machines.


STOLEN SHIPMENTS

Customers with Route

Delivered but missing package:

Order issues for packages marked “delivered” yet not received are considered stolen and must be reported no sooner than 1 business day after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.

 

Customers without Route

Delivered but missing package:

Order issues for packages marked “delivered” yet not received are considered stolen.  These are not covered when Route is not purchased.  

All machine purchases must have Route to be applicable for a replacement/refund.  Any machine purchases without Route will not be replaced.

WRONG ADDRESS

Customers with Route

If the wrong address was input at the time of order, this is not covered.  We will do our best to contact the courier for retrieval or address change in transit.  Should the package not be delivered to the customer, Tina Davies Professional can make a one-time exception and issue a refund/replacement.  In the case of an exception being made, all future purchases must have the correct address at the time of fulfillment.

* An exception may be made if the incorrect address was reported before delivery and the courier delivers to the incorrect address.  Customers may be asked to contact those at the address to retrieve the package before an exception will be made.

 

Customers without Route

If the wrong address was input at the time of order, this is not covered.  We will do our best to contact the courier for retrieval or address change in transit.

 

FREIGHT FORWARDING

Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by Tina Davies Professional.

If a freight forwarder or hand-carrying is used, the following terms will apply:

Tina Davies Professional won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to you or a freight forwarder. This means that Tina Davies Professional isn’t able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.

If you (or a freight forwarder you so designate) have Canadian address, purchase goods from tinadavies.ca to be shipped to a Canadian location, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all Canadian export regulations and the import regulations of the destination country. Tina Davies Professional must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder’s most up-to-date Canadian address is used.

If you (or a freight forwarder you so designate) do not have a Canadian residence and purchase goods from tinadavies.ca to be shipped to a Canadian location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from Tina Davies Professional.